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If you go directly to our facilities, you can also place your orders in our store where the qualified technical staff of Cablematic will advise you on your shopping needs or on the different options that you propose.

Our business hours of telephone attention and collection of material is from Monday to Friday from 9:00 a.m. to 6:00 p.m., uninterrupted.

In order to provide you with the most modern solutions in terms of product distribution, we offer the so-called Dropshipment or shipping to third parties. Our customers and distributors can send orders to their customers without having to stock all products in our catalog.
This is possible because at Cablematic we can send products directly to your final customers, always with maximum anonymity, without our usual packaging or our logo as well as without identification documents, such as order forms, delivery notes, invoices, etc. where we can be identified. Your customers will receive a standard box and a delivery note without any logo and without being valued. You will receive the invoice by email.

Attn Cablematic Dos Mil S.L.U.,

Hereby I inform you that I give up my contract of sale of the following goods and I bring the following information:

• Product.
• Date of receipt of the product.
• Buyer's name.
• Buyer's address.
• Buyer's signature (only if this form is submitted on paper).
• Withdrawal date.

In an effort to offer a better service to the customer, Cablematic extends the term of return of products, beyond the legal obligation to desist within 14 calendar days, from the reception of the order. Cablematic provides this service in an entirely optional way, although at a cost to the client.

The customer can make the return within a period of 100 additional days, from the end of the legal withdrawal period (14 calendar days). In other words, the client can exercise the right of withdrawal without cost, within the first 14 calendar days from the receipt of the order. And you can also exercise the withdrawal with cost, within days 15 to 114 from the reception of the order. From day 115 from the reception of the order, Cablematic will not accept any return.

Conditions for the special extension:

• The product must be in perfect condition (like new).
• The product must still be cataloged in Cablematic.
• Cablematic must confirm the acceptance of the optional return. The acceptance of the return by Cablematic, does not guarantee the final refund of the product. It will depend on the state in which it is received.
• The material must reach Cablematic within a period not exceeding 7 calendar days from the acceptance of the optional return by Cablematic.
• The return costs are paid by the customer.
• Formula for the calculation of the optional return price: PRICE x ((114 - DAYS) / 100). PRICE is the purchase price. DAYS are the days elapsed from the reception until the return acceptance by Cablematic.
• It is an optional service that Cablematic has no obligation to offer.

When purchasing a product make sure it is really what you want. If the products are not what you ordered or what you expected to receive, keep the manuals and packaging intact to proceed with the return of the product in the same state in which it was delivered and, in case of having any type of seal, do not open it
We recommend that you contact our commercial department immediately to advise you. We will not accept products that are not delivered in the same state that the customer received them, that is, with all the manuals, packaging and other components of the product intact. Cablematic not apply any charge for returns within 14 days from the invoice date, and neither request explanations about the return, regardless of the guarantee that also enjoys the product. We want satisfied and convinced customers with the product they have received.

Returns of products ordered specifically for the customer will not be accepted. Furthermore when the product complies with all the features required by the customer, there being no cause attributable to Cablematic to make such return.

The warranty of the products is two years from the invoice date. To carry out a repair or replacement of the product, please contact our commercial department that will advise you on how to proceed with the shipment of the supposedly defective products. The warranty on the repaired or replaced products is six months from the date stated on the waybill or repair bill, but only for what caused the repair or replacement of the product.