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Place an order

Cablematic is adapting its systems to the new situation in order to continue offering its products in the United Kingdom.

The purchase process may change in the coming days, but in the meantime, you can process your orders regularly..

Due to the current situation, there are severe delays with deliveries. These delays are completely unrelated to Cablematic, as we continue processing orders with the utmost speed.

Cablematic has always been committed to working following all regulations and offering the best service to its customers.

You can make an order on our website 24 hours per day and 365 days per year. If you've never bought in Cablematic press here to create your account: New customer. If you've already bought in Cablematic via web before, you were registered automatically in our website and you can make an order recovering your password. To do that press on Recover password.
You can call us at 934 987 113 during business hours and our qualified staff will take note of your order, and will advise you on the use and possibilities of the selected products.
Send us an email to comercial@cablematic.com with all your billing and contact details, noting the references and quantities you want. We will reply as soon as possible.
If you have never purchased at Cablematic before, we advise you to contact us by phone to proceed to register and apply the rate according to your client status. Your data or those of your company will be for the exclusive use of Cablematic.
The "Buy before" countdown corresponds to the time you have to place your order before 2:00 p.m. so that, from Cablematic, we ship it the same day.

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Promotional codes

In the purchase process, after adding products to the shopping cart you can go to the cart and you will see a message where we ask if you have a promotional code.
Cablematic coupons, or promotional codes, are generated and included in the orders of some randomly chosen customers. The more orders you place with us, the more chances you will have to receive a coupon as a reward for your loyalty as a Cablematic customer.
There are two types of coupons: associated with a customer account or totally free to be used in any customer account. The system will notify you of the validity of a certain promotional code. Cablematic coupons can only be used on the website, and can not be requested by telephone, email or any other way than the web itself. The coupons are valid to be used only once and are not cumulative. All discount coupons are issued with an expiration date that appears on the coupon itself or voucher. Remember to take advantage of your discount as soon as possible.

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Pricing policy

At Cablematic we have 2 rates

Price applied to customers (individuals or companies) that are NOT IT distributors or perform any activity related to technology.
Price that will be applied to clients that demonstrate an activity related to the IT sector, either at a distribution or service level.

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Payment Methods

When selecting the payment by PayPal the system will give you access to the payment gateway, where you must enter your account and password. This data is entered in the secure payment gateway and Cablematic does not have access to this data. As soon as Cablematic receives the payment notification, we will send you a copy of your order by email. The payment by PayPal has additional charges that will be added to the order and the customer agrees to pay them when selecting this option.
When selecting the payment method by credit card the system will give you access to the payment gateway of CAIXABANK, where you must enter the data of the card. This data is entered in the secure payment gateway and Cablematic does not have access to this data. As soon as Cablematic receives the payment notification, we will send you a copy of your order by email.
If you pay by bank wire, we advise you to clearly state the sender (person or company) in the payment order. Send the proof to our email account, (comercial@cablematic.com) to speed up the delivery process of your order. Be sure to specify the correct IBAN account number (ES + 22 digits) to avoid errors in transferring or entering the account.

Payments in GBP


BANCO BILBAO VIZCAYA ARGENTARIA S.A. (GBP currency)
IBAN account: GB58BBVA23591101096981
BIC-SWIFT: BBVAGB2L
Sort code: 23-59-11
Account number: 01096981
Registered office: One Canada Square, 44th Floor, E14 5AA London - United Kingdom

Payments in EUR


BANCO BILBAO VIZCAYA ARGENTARIA, S.A.
IBAN: ES56 0182 4370 8602 0163 1036
BIC-SWIFT: BBVA ES MM XXX
Av.Diagonal, 662-664. 08034 Barcelona

CAIXABANK S.A.
IBAN: ES66 2100 0968 9102 0007 8094
BIC-SWIFT: CAIX ES BB XXX
Bailén, 30. 08010 Barcelona

BANCO SANTANDER S.A.
IBAN: ES10 0049 7614 01 2110000046
BIC-SWIFT: BSCH ES MM XXX
Plaça Francesc Macià 3. 08021 Barcelona

ABANCA Corporación Bancaria, S.A.
IBAN: ES44 2080 1230 8730 4000 0719
BIC-SWIFT: CAGL ES MM XXX
Calle Girona, 27. 08402 Granollers

BANKINTER
IBAN: ES28 0128 7615 6101 0000 1775
SWIFT/BIC: BKBKESMMXXX
Av. Francesc Macià, 60, 4º3ª
Torre Millenium. 08208 Sabadell

We offer our customers a method of payment by immediate transfer. It's fast, easy and safe. For all of us. Allows you to pay with an online bank transfer that is completed in seconds.
Payment by credit or debit card will be accepted in person at our offices and for orders placed on our website. In physical orders in our facilities, the customer must be accredited as the owner of the card used for payment.
You can request bank draft and it will be our accounting department who will evaluate this request. To do this, you must send us the direct debit order (SEPA mandate), where Cablematic is authorized to make the charges in your IBAN bank account. The SEPA mandate must be signed by a representative of the company. By default, the due date will be 7 days from the date of issue of the invoice.
Cablematic will refund the amount paid in the same way as the one paid. If you can not use the same way, alternative solutions will be sought to make the refund. We do not make vouchers for next purchases. For payments by transfer to a customer's bank account, customer must complete a bank account certification.

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Delivery times

Delivery in 24 hours: If you make the purchase today before 2:00 p.m., we guarantee to send your order today with a delivery service in 24 hours (based on the average number of deliveries of our orders).
If you place your order after 2:00 p.m., we guarantee delivery within 48 hours (based on the average delivery of our orders).
If you place your order today before 2:00 p.m., we guarantee delivery on the same day. The delivery time may change depending on the destination*.
In case of placing the order today after 2:00 p.m., we guarantee its shipment on the next business day. The delivery time may change depending on the destination*.
*Specifications according to destination:

ZONE DELIVERY TIME
Zone 1: Peninsula
1 to 2 business days
Zone 2: Balearic Islands and Portugal 1 to 3 business days
Zone 3: Canary Islands, Ceuta and Melilla 4 to 5 business days
Zone 4: France and Italy 2 to 3 business days
Zone 5: Germany, Austria, Belgium, Holland, Luxembourg 2 to 4 business days
Zone 6: UK ** 3 to 6 business days
Zone 7: Turkey ** 6 to 7 business days
Zone 8: Rest of Europe 3 to 7 business days
Zone 9: Rest of the world *** 7 to 10 business days


** For deliveries to the United Kingdom and Turkey, the service used is DDP (Delivery Duty Paid). Under DDP, Cablematic assumes any cost of transportation or importation through customs.
*** For deliveries outside the European Union, the service used is DAP (Delivery At Place). Under DAP, Cablematic takes care of the shipping and customs duties must be paid by the customer.
All delivery times are approximate and subject to external market conditions.
External factors that may modify the delivery time include local holidays, transport strikes, and meteorological phenomena or force majeure climatic situations.

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Picking center

If you go directly to our facilities, you can also place your orders in our store where the qualified technical staff of Cablematic will advise you on your shopping needs or on the different options that you propose.
Our business hours of telephone attention and collection of material is from Monday to Friday from 9:00 a.m. to 6:00 p.m., uninterrupted.
In order to provide you with the most modern solutions in terms of product distribution, we offer the so-called Dropshipment or shipping to third parties. Our customers and distributors can send orders to their customers without having to stock all products in our catalog.
This is possible because at Cablematic we can send products directly to your final customers, always with maximum anonymity, without our usual packaging or our logo as well as without identification documents, such as order forms, delivery notes, invoices, etc. where we can be identified. Your customers will receive a standard box and a delivery note without any logo and without being valued. You will receive the invoice by email.

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Right of withdrawal

Attn Cablematic Dos Mil S.L.U.,

Hereby I inform you that I give up my contract of sale of the following goods and I bring the following information:
  • Product.
  • Date of receipt of the product.
  • Buyer's name.
  • Buyer's address.
  • Buyer's signature (only if this form is submitted on paper).
  • Withdrawal date.
In an effort to offer a better service to the customer, Cablematic extends the term of return of products, beyond the legal obligation to desist within 14 calendar days, from the reception of the order. Cablematic provides this service in an entirely optional way, although at a cost to the client.

The customer can make the return within a period of 100 additional days, from the end of the legal withdrawal period (14 calendar days). In other words, the client can exercise the right of withdrawal without cost, within the first 14 calendar days from the receipt of the order. And you can also exercise the withdrawal with cost, within days 15 to 114 from the reception of the order. From day 115 from the reception of the order, Cablematic will not accept any return.

Conditions for the special extension:

  • The product must be in perfect condition (like new).
  • The product must still be cataloged in Cablematic.
  • Cablematic must confirm the acceptance of the optional return. The acceptance of the return by Cablematic, does not guarantee the final refund of the product. It will depend on the state in which it is received.
  • The material must reach Cablematic within a period not exceeding 7 calendar days from the acceptance of the optional return by Cablematic.
  • The return costs are paid by the customer.
  • Formula for the calculation of the optional return price: PRICE x ((114 - DAYS) / 100). PRICE is the purchase price. DAYS are the days elapsed from the reception until the return acceptance by Cablematic.
  • It is an optional service that Cablematic has no obligation to offer.

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Warranty

When purchasing a product make sure it is really what you want. If the products are not what you ordered or what you expected to receive, keep the manuals and packaging intact to proceed with the return of the product in the same state in which it was delivered and, in case of having any type of seal, do not open it
We recommend that you contact our commercial department immediately to advise you. We will not accept products that are not delivered in the same state that the customer received them, that is, with all the manuals, packaging and other components of the product intact. Cablematic not apply any charge for returns within 14 days from the invoice date, and neither request explanations about the return, regardless of the guarantee that also enjoys the product. We want satisfied and convinced customers with the product they have received.
Returns of products ordered specifically for the customer will not be accepted. Furthermore when the product complies with all the features required by the customer, there being no cause attributable to Cablematic to make such return.
The warranty of the products is two years from the invoice date. To carry out a repair or replacement of the product, please contact our commercial department that will advise you on how to proceed with the shipment of the supposedly defective products. The warranty on the repaired or replaced products is six months from the date stated on the waybill or repair bill, but only for what caused the repair or replacement of the product.

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Claim Center

Any claim that the USER deems appropriate will be dealt with as soon as possible, and may be directed to Cablematic Dos Mil SLU C/ Santander, 61 - 08020 Barcelona (Barcelona), Telephone: 934987113 E-mail: info@cablematic.com
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/