Delivery Times
Estimated delivery: Our commitment is to process and ship your order as quickly as possible. The usual delivery time ranges between 24 and 72 working hours (based on the average deliveries of our logistics services). You will receive a notification as soon as your order leaves our warehouse so you can track your shipment.
We strive to process orders quickly. Delivery times may vary depending on the location and conditions of the transport service, so they may differ slightly from the estimates.
Shipments outside the European Union (Incoterm EXW)
For all orders whose destination is outside the European Union, the transaction will be strictly governed by the Incoterm EXW (Ex Works / At Factory):
- Customer Responsibility: The goods will be made available to the buyer at our premises. From that point on, the customer is fully responsible for arranging transport as well as the security of the cargo.
- Costs and Expenses: All costs arising from transport, insurance, customs duties, import taxes and any other administrative procedures at origin or destination will be exclusively borne by the customer.
- Documentation: The customer or their freight forwarder must handle all documentation required for export and customs clearance.
Delivery times for bulky products: Please note that delivery times for certain types of products may be affected due to their volume or weight. This may be because they occasionally require specially adapted vehicles for transport due to their size or weight. Delivery times are estimates and may vary depending on product availability, size or weight, delivery address or time of year. We apologise for any inconvenience this may cause.
All delivery times are approximate and subject to external market conditions. External factors that may affect delivery times include local public holidays, transport strikes, and weather phenomena or force majeure climate situations.
